TestOut LabSim A+ Certification Practice Exam

What is the first step to troubleshoot a wireless connection that was previously working?

1. Check for software updates

2. Have him verify the wireless card's hardware switch is in the On position

3. Reboot the router

4. Reset the network settings

The correct answer is: Have him verify the wireless card's hardware switch is in the On position

To troubleshoot a wireless connection that was previously functioning correctly, the most logical first step is to have the user verify that the wireless card's hardware switch is in the On position. This step is crucial because many laptops and some desktop wireless adapters come equipped with a physical switch or a function key that toggles the wireless functionality. If this switch has been accidentally turned off, it would prevent the device from connecting to any wireless networks, even if the settings and the router itself are functioning properly. By confirming that the wireless card is on, you can potentially resolve the issue quickly without delving into more complex troubleshooting steps. This approach allows you to eliminate a common and straightforward problem before proceeding to check software updates, reboot the router, or reset network settings, which may require more time and effort.