TestOut LabSim A+ Certification Practice Exam

What should you do to resolve the issue where 32-bit Windows users cannot install drivers for a shared printer connected to a 64-bit Windows workstation? (Select two)

1. Add the x86 drivers on your computer

2. Install the drivers on the problematic computers manually

3. Downgrade the printer connection to USB 2.0

4. Reinstall Windows on the problematic devices

The correct answer is: Add the x86 drivers on your computer

To resolve the issue where 32-bit Windows users are unable to install drivers for a shared printer connected to a 64-bit Windows workstation, one effective measure is to add the x86 drivers on the 64-bit workstation. This is because 64-bit Windows can support both 64-bit and 32-bit drivers; however, when sharing a printer, the host (64-bit workstation) needs the appropriate 32-bit drivers (x86) installed to allow 32-bit client machines to operate effectively. This approach ensures compatibility for the users operating on a 32-bit system, facilitating successful driver installation and allowing the printer to function correctly across different architectures. In addition to adding the x86 drivers, manually installing the drivers on the problematic computers can also help resolve the issue. This might involve downloading the appropriate drivers directly from the printer manufacturer's website and installing them on the 32-bit machines. Sometimes, automatic installation and sharing may not work seamlessly, so a manual installation can serve as an alternative to ensure proper communication between the printer and the clients. The other options are not practical solutions to the issue at hand. Downgrading the printer connection to USB 2.0 does not address the fundamental compatibility between 32-bit and 64-bit driver installation