TestOut LabSim A+ Certification Practice Exam

You are troubleshooting an older laser printer with 'accordion jams'. What can you do to fix this problem?

1. Replace the printer

2. Clean the output tray

3. Install a maintenance kit.

4. Check the power supply

The correct answer is: Install a maintenance kit.

In the context of troubleshooting a laser printer experiencing 'accordion jams', installing a maintenance kit is a viable solution due to the nature of these jams. Accordion jams typically occur when the paper does not feed correctly, often due to worn or dirty components within the printer. A maintenance kit usually includes essential parts such as rollers, fuser units, and sometimes even a new transfer kit, which are crucial for ensuring proper paper handling and feed consistency. Replacing the printer, while a potential solution, is often an extreme measure, especially if the printer is otherwise functioning well but simply requires maintenance. Cleaning the output tray may help with minor paper issues but is unlikely to resolve feeding problems that lead to accordion jams, as these often originate from deeper within the printer's mechanisms. Checking the power supply is also not relevant to this specific issue, as power supply problems would typically manifest in different ways, such as the printer not turning on or exhibiting erratic behavior. Overall, a maintenance kit focuses on the core parts necessary for proper function and paper handling, making it the most appropriate and targeted solution for resolving accordion jams in an older laser printer.